Introduction
This guide contains general information on eyewear and also serves as a FAQ for our eBay store and our customers.
Eyeglasses and sunglasses are items that become more difficult to shop for online rather than in-store because they are sensitive to the buyer's size, style preferences, and prescription needs.
The following sections are intended to help online shoppers learn more about optical frames and sunglasses so they are more equipped to make an educated buy.
Size
All eyeglasses and sunglasses will feature three numbers written in the following convention:
lens width - bridge width - temple (arm) length
Example: 50-16-140
Industry standards dictate that measurements be in millimeters (mm).
The best way for you to know what size is right for you is to locate these numbers on your current frame.
The numbers are usually located on the inside of one of the temples arms.
On certain frames, the lens width and bridge width will appear on the bridge itself or imprinted on the nose pad area.
This is especially useful for those whose prints have worn away with prolonged wear.
If this is your first ever purchase of optical frames, it is recommended that you try some on in a local store to get a better grasp of what size and style fit you best.
Prescription Lenses & Vertical Lens Height
Most optical frames are designed to accommodate prescription lenses.
Still, by learning how prescription lenses are sensitive to size, we leave nothing to chance.
Vertical lens height (top to bottom) is the crucial information that determines whether the frame can fit a prescription lens.
For both bifocal and progressive lenses, industry recommends a vertical lens height of at least 24mm.
If you are still hesitant about whether a particular frame will fit your prescription, call your optician with the frame dimensions .
Authenticity
All buyers are concerned whether the frames they are buying are genuine or not. Although the method to determining an item's authenticity varies per brand, the general rule of thumb on eBay is to look at the seller's feedback.
For us and most top-rated sellers, we wouldn't dare to sell any item that we cannot guarantee authenticity.
Why? Because it is a business-ruining risk that no large-scale seller would take.
We supply all of our frames and sunglasses from authorized manufacturer channels.
Our policy is 100% authentic or your money back.
However, we still get asked the occasional: "This is made in China, are you sure it's authentic?" The answer is that not all frames (even high-end designer brands) are made in Italy.
Although the majority are indeed made in Italy, a good portion is often made in China and even Japan.
Many designer brand metallic frames such as Oliver Peoples and Burberry are actually made in Japan rather than Italy.
So just because some Burberry frames are made in Italy, some in Japan, and some in China, does not mean that they are inauthentic.
If you think about it, why would anyone trying to sell fake glasses write 'made in China'?
An even more cautious buyer may ask: what about the authenticity card or serial number?
It is important to know that in the eyewear industry, frames, authenticity cards, cases, cleaning cloths, boxes, and all other accessories are often handled separately.
This means that when it finally reaches the aftermarket like eBay, not everything listed may be included.
That does not mean that the item is inauthentic.
Sometimes we receive just the frames, and sometimes we receive the whole package from our authorized suppliers.
As for us, we always factor what's included with the frames in our prices to appeal to value shoppers who want to purchase high-value frames at competitive prices.
For some brands like Chanel, Prada, Burberry, etc. there are serial numbers imprinted onto the frame itself.
Authentic Chanel sunglasses will always have a serial number laser-etched onto the lens, and Chanel, Prada, and Burberry optical frames will have them on the frame itself.
Although this is not the case for every brand, for high-end designer, this is often the standard.
Fitting
This is the most important step in purchasing eyewear that most buyers often overlook.
We cannot stress this enough: all frames must be fitted to your face.
As buyers, we cannot expect all factory manufactured frames to conform to our face perfectly.
If they do, you are in luck, but for most of us, frames don't sit on our face comfortably unless they are fitted.
Most people who have purchased frames from an optician or optical store know that the optician will adjust your frames multiple times before they feel comfortable.
This must be done with frames purchased online as well. If the frame you purchased fit too tightly or hang too loosely, take them to an optician or optical store and they will adjust them for you.
Whether they slide down your face, or the temple arms need bending or straightening, they will take care of that as well.
If you are happy with the frame but are unsure about how it wears, take them to your optician to be fitted.
Color
We often get asked what the specific color of a frame is.
Unless, there is a manufacturer suggested color code, we try to refrain from color labeling our eyewear.
This is strictly because color is subjective. We've labeled our items in the past and have received messages on why our "turquoise" frame wasn't actually "turquoise" but more "jade".
To avoid any similar mishaps, we take high-quality photographs of the item and let them speak for themselves.
All of our items are taken in a brightly lit studio.
Due to the nature of the lighting, the color of the frames in our photographs will be slightly brighter than the actual frames in normally lit conditions. Please keep this in mind when purchasing from us.
Even with professional-grade photography equipment, the color that appears on the customer's screen may vary depending on the device and monitor.
Unfortunately, this is an unavoidable aspect of online shopping.
We are constantly searching for ways to produce photography of our items that have accurate color-fidelity and capture every detail.